Refund & Returns Policy

At ROZIN STORE, we are committed to making your shopping experience entirely stress-free. Here is our official returns and exchange framework:

1. Return Window

You can request a return or exchange for any qualifying products within **7 days** of receiving your package, provided the items are in their original, unopened, and unused condition.

2. Important Health & Hygiene Exceptions

Important Warning: In compliance with health guidelines and for public safety, **we cannot accept returns or exchanges for opened makeup, opened perfumes, or lingerie/undergarments** unless a clear manufacturing defect is proven upon receipt.

3. Refunds Processing

Once your return is verified and received in perfect original condition at our warehouse, your refund will be issued to your bank card/payment method within **7 to 14 business days**, minus the initial shipping fees.